7 Account-Based Marketing Examples and Lessons

A exact understanding of account-based advertising and marketing fuels the success of manufacturers like DocuSign, Dialpad, and LiveRamp. 

These companies have pushed hundreds of thousands in ARR by diverting the main target from spray-and-pray advertising and marketing strategies to focusing on (and touchdown) greater, better-fit accounts.

To expertise explosive progress, implement an account-based advertising and marketing technique rooted in confirmed, demonstrable success.

On this article, you’ll learn to leverage seven success tales to achieve and exceed your targets.

1. How LiveRamp drove over $50M in annual income from 15 goal accounts

Efficient ABM methods are selective concerning the accounts they select to focus on. In addition they use multi-channel content material distribution to enhance model consciousness and meet prospects the place they already are.

Information enablement platform LiveRamp adopted an account-based advertising and marketing strategy to pursue a focused record of Fortune 500 corporations. 

They used the Lattice Predictive Insights Platform (now part of the Dun & Bradstreet group) to assemble related intelligence on elements, resembling firmographics, on-line presence, and progress tendencies. This helped them slim their search all the way down to an inventory of 15 best-fit accounts and the place to seek out them.

Screenshot of Lattice Predictive Insights Platform

Account-based advertising and marketing is an especially focused strategy (one-to-one relatively than one-to-many), so it normally has a a lot increased buyer acquisition value (CAC). 

For an inexpensive return on funding, goal higher-value accounts than you’d with extra standard demand technology performs.

LiveRamp recognized the attributes that their high-value accounts have in frequent:

  • 5000+ staff for enterprise corporations;
  • $50M+ in annual income;
  • Positioned in retail, CPG, insurance coverage, and automotive industries. 

They then constructed and carried out their account-based multi-touch advertising and marketing marketing campaign round these targets. 

LiveRamp discovered they may attain their accounts via a multi-channel sequence, together with:

  • Show promoting;
  • Electronic mail advertising and marketing;
  • Outbound SDR calling;
  • Unsolicited mail.

The primary two touchpoints (show promoting and a focused advertising and marketing e-mail) introduce the model, trying to generate consciousness earlier than the SDR makes contact.

Screenshot of ABM Case Study

LiveRamp couldn’t have seen the success they did with out complete alignment between gross sales and advertising and marketing groups. 

Their SDR even sits throughout the advertising and marketing group, so advertising and marketing could be concerned in course and incentives that concentrate on the complete spectrum of relationship constructing, relatively than focusing completely on reserving a gathering.

To reflect LiveRamp’s efforts: 

  • Outline the qualification standards that describe your excellent account;
  • Construct and execute a multi-channel ABM technique; 
  • Align gross sales and advertising and marketing.

A easy multi-touch ABM cadence would possibly appear like this:

Contact 1: Focused promoting

Primarily based in your understanding of every distinctive account (whether or not you’re extra more likely to attain them on social media or different platforms), run a focused advert marketing campaign utilizing one of many following:

  • Conventional show adverts. Banner adverts served on a wide range of gadgets.
  • Native adverts. Adverts strategically positioned on related web sites or platforms which are designed to appear like natural content material.
  • Social adverts. Focused based mostly on demographic, location, or search, and designed to look as natural content material inside a social media feed.

Even a small diploma of personalization can seize consideration and enhance the efficacy of your digital advertising and marketing adverts. For instance, Bannerflow adverts for a similar telephone use totally different inventive enchantment to various audiences:

Screenshot of Bannerflow Ads 

Contact 2: Lead seize machine

Gated lead magnets ought to supply worth that exceeds the worth in your free content material. Clear up buyer ache factors to construct belief, and ensure lead technology content material covers bottom-of-funnel subjects to raise buy intent and enhance conversion charges.

Take this e book supply from OptinMonster:

Screenshot of Optinmonster Ebook Offer

OptinMonster presents web site site visitors conversion and monetization. This e book supply is linked on to that service whereas addressing that wrestle for his or her viewers.

Contact 3: Advertising and marketing e-mail

The primary e-mail your prospect receives needs to be contextual.

This kind of generic e-mail is ineffective:

Screenshot of Generic Email Sample

As a substitute, ship emails due to an motion your account took. When you monitor an e book obtain, observe up in two days with a query concerning the information to spark a dialog.

If, nevertheless, your prospect doesn’t obtain the e book, ship a special e-mail. Like this one from Charles Ngo:

Screenshot of Charles Ngo Email

This follow-up e-mail is suitable and efficient as a result of it immediately addresses the truth that the reader hasn’t but downloaded the e book with a delicate nudge and customized strategy.

Contact 4: SDR’s first telephone name

The aim of the primary SDR telephone touchpoint needs to be to qualify the account towards your excellent buyer profile.

If the account matches your personas (whether or not that’s based mostly on firm dimension, operational processes, or anticipated deal dimension), then you may justify cost-intensive ABM approaches (like customised gifts).

Contact 5: Customized present

Personalization isn’t a pair of socks together with your firm emblem on them. To make an impression, establish private traits, pursuits, or behaviors of key decision-makers and capitalize on that data.

Take Engagio (now a part of Demandbase), who manufactured particular person bobblehead fashions of the related leaders at key accounts as a part of their ABM technique.

Screenshot of ABM Example Bobblehead

Complement buyer analysis with firmographic information (like the sort LiveRamp pulled from Lattice) to construct a slim, focused record of potential accounts. 

Then, design a multi-touch, multi-channel outreach marketing campaign that meets your target market the place they’ll be.

2. How Dialpad used Demandbase’s ABM advertising and marketing instruments to take away the divide between gross sales and advertising and marketing

Account-based advertising and marketing doesn’t simply bridge the hole between gross sales and advertising and marketing groups. To execute successfully in your product advertising and marketing technique, advertising and marketing and gross sales must function as one unit.

Take Dialpad, an AI-powered cloud communications platform that has built-in each groups to drive ABM success.

“Now that Dialpad’s Advertising and marketing and Gross sales groups share a typical view, they’ve smarter conversations about goal accounts… When reps can name a decision-maker based mostly on actions, chilly calls change into heat calls, and conversions skyrocket.” – Izabella Bray, Head of Advertising and marketing Campaigns at Dialpad [via Demandbase]

To realize this degree of synergy, Dialpad partnered with Demandbase, an account-based advertising and marketing software program platform.

Demandbase offers salespeople full visibility over lead nurturing and advertising and marketing actions. When leads cross over the MQL threshold, the platform alerts reps with a abstract of that exercise, and a collection of insights to energy up their subsequent gross sales outreach.

This isn’t a marketing-to-sales handoff. Advertising and marketing stays concerned after gross sales reps have interaction, supporting with personalized content material all through the whole purchaser’s journey, resembling this customized touchdown web page.

Screenshot of Dialpad

When taking an ABM strategy, take away the divide between gross sales and advertising and marketing. Do that by creating Scrum-style squads with particular person contributors from every division working collectively on specified accounts.

A single ABM squad would possibly include an SDR, an AE, a content material marketer, and a digital promoting specialist.

The content material marketer would work with the advert specialist to design and place focused adverts resembling this sponsored put up from HubSpot:

Screenshot of hubspot targeted ads

The SDR can be chargeable for approaching and nurturing new leads and could also be supported by the content material marketer to design efficient e-mail campaigns.

Screenshot of Hubspot Email Campaign

Efficiently certified leads can be handed-off to the AE (together with any info to ship a seamless expertise for the prospect) when a demo is booked.

The content material marketer would proceed to assist by designing essential gross sales collateral resembling pitch desks, working with the AE to refine this content material based mostly on prospect interactions.

Screenshot of Hubspot Overview

Use a mixture of inside processes and exterior software program options (like Demandbase) to stimulate gross sales and advertising and marketing alignment and drive an built-in ABM marketing campaign.

3. How GumGum makes use of customized content material to shut enterprise B2B corporations

Account-based advertising and marketing performs ought to personalize content material, however personalization should go additional than merely utilizing the prospect’s identify in e-mail outreach.

To make an impression, customized content material should really feel distinctive, catering to the prospect’s particular pursuits and demonstrating thoughtfulness that creates an enduring impression.

Take contextual intelligence platform GumGum, whose customized content material drives outcomes.

For GumGum, account-based advertising and marketing meant figuring out and resonating with key stakeholders at highly-targeted accounts. 

On this case, John Legere, then-CEO of T-Mobile:

Screenshot of John Legere Twitter Profile Page

Legere is an energetic Twitter consumer and outspoken Batman-enthusiast, one thing GumGum might use to their benefit.

Going past the personalized t-shirts and telephone instances different ABM-led corporations have tried, GumGum commissioned a customized comedian e book with Legere as T-Man, the protagonist wearing Batman-inspired apparel.

Screenshot of GumGum Customed Comic Book

This daring account-based advertising and marketing tactic helped land GumGum a contract with T-Cell, and a good bit of social media publicity on the identical time.

Screenshot of T-mobile-comic-book

When personalizing content material, transcend utilizing mail merge to incorporate the prospect and firm identify. Cater your message immediately to every particular person.

Take this hyper-personalized e-mail from PersistIQ, a advertising and marketing automation instrument.

Screenshot of hyper-personalized-email-from-persistIQ

This e-mail demonstrates that the sender has completely researched their prospect, utilizing publicly out there info to open a dialog, such because the prospect’s latest hires.

Comply with GumGum’s lead on the subject of designing customized content material. Trawl media appearances and social profiles to grasp a prospect’s strongest pursuits, and design your communications round that.

4. How Auth0’s structured rollout of its ABM packages delivered $3M+ in pipeline  

Account-based advertising and marketing is a strategy, not a tactic. It’s rather more like adopting an inbound advertising and marketing mannequin than it’s deciding to run PPC adverts.

A “fast pivot” to ABM isn’t life like. A extra structured, systematic strategy to adoption is extra more likely to see success.

When Auth0, a safe entry and authentication platform, started to implement ABM, they knew {that a} methodical rollout would obtain probably the most sustainable outcomes, and permit their group to adapt to learnings on the fly and earlier than deploying adjustments throughout the whole group.

Auth0 introduced on board 6sense, an account engagement platform designed particularly for ABM initiatives. They designed a pilot initiative beginning with two groups: SDRs and MDRs, each focusing on AMER and EMEA accounts.

6sense supplies insights into goal account engagement with ABM initiatives resembling media campaigns. Auth0 used this to build an additional $3 million in sales pipeline within the first six weeks of the pilot.

Screenshot of 6sense-account-engagement-platform

Ed Cho, ABM Program Specialist at Auth0 describes how very important this information is to make knowledgeable selections on account focusing on:

Earlier than, it was extra of a spray-and-pray methodology, the place we didn’t know what accounts to give attention to however now we’re listening to affirmation from the gross sales group that the 6sense information is vital, and that’s what’s working for them. [via 6sense]

After this preliminary pilot, Auth0’s account-based advertising and marketing technique was rolled out to the worldwide SDR and MDR networks, in addition to the corporate’s demand technology advertising and marketing group. Shortly after, a collection of AEs have been onboarded, sourcing 16 new account alternatives in simply six extra weeks.

Transferring towards account-based advertising and marketing needs to be a gradual strategy, significantly for big corporations which have sizable groups with established methodologies.

Take into account segmenting your ABM rollout by territory relatively than by position. For instance, you would possibly trial the account-based advertising and marketing efforts together with your West Coast gross sales and advertising and marketing groups, adjusting based mostly on these learnings earlier than increasing additional east.

Although a systemic rollout based mostly on roles (e.g., beginning with SDRs then incorporating AEs) is likely to be a easier strategy from an inside perspective, it’s essential that the expertise is constant from the shopper’s standpoint.

A highly-personalized SDR cadence that converts and palms prospects off to a non-account-specific, generic AE sequence might go away prospects feeling like your organization is just fascinated about producing leads.

5. How DocuSign tripled their homepage conversions with dynamic content material 

Although account-based advertising and marketing is often spliced with outbound gross sales approaches, it could function an efficient accomplice for inbound-focused groups, if ABM lead technology efforts make efficient use of dynamic content material.

DocuSign constructed its lead technology technique to swimsuit an account-based advertising and marketing strategy.

Like Dialpad, DocuSign leveraged Demandbase’s suite of account intelligence instruments to design a robust ABM technique and appeal to leads that met extremely particular standards.

DocuSign created a pointed digital promoting marketing campaign with Demandbase’s Company-Targeted Advertising instrument to get in entrance of an inventory of 450 enterprise purchasers that met the corporate’s ABM standards.

Screenshot of Docusign Digital Advertising Campaign

Whereas this was an efficient tactic for attracting applicable enterprise-level accounts, DocuSign observed that guests have been bouncing earlier than viewing the content material that was each Most worthy and probably to generate leads for his or her ABM gross sales group.

To enhance on-page interplay, DocuSign included a component of personalization, designing a collection of industry-targeted homepages with dynamic content material resembling buyer testimonials.

These initiatives, coupled with an optimized free trial kind, delivered spectacular outcomes for DocuSign’s account-based advertising and marketing group:

  • 1 million impressions delivered;
  • 59% of focused corporations landed on the DocuSign web site;
  • 22% gross sales pipeline progress for focused industries;
  • Tripled CTR on the homepage utilizing industry-relevant CTAs.

When combining account-based advertising and marketing with an inbound methodology, use dynamic content material to ship an industry-relevant expertise that’s particular to the account you’re focusing on.

Use demographic information to set off dynamic content material, like age-based pictures.

Screenshot of Age Based Photography Marketing

Personalize homepage hero copy and imagery based mostly in your goal account’s present progress stage, like this homepage that options dynamic content material modules. 

For instance, corporations that exhibit progress alerts as outlined by BizBase’s ABM group will see the growth-focused content material set when visiting their web site.

Screenshot of Bizbase Homepage

Use dynamic content material to talk on to viewers wants and improve on-site conversion.

6. How Caroo reached 85% of goal accounts after a rebrand 

Account-based advertising and marketing generally is a highly effective progress lever for organizations altering tack and pursuing a brand new market section (or utterly remodeling their service providing).

In the summertime of 2020, when it was clear {that a} return to the workplace was off the playing cards for now, Caroo pivoted their in-office snack platform to change into a company gifting platform designed particularly for distant groups.

Whereas Caroo’s inbound strategy was delivering some income, Director of Account-Primarily based Advertising and marketing Torrey Dye knew that demand for this comparatively new product section would have to be pushed by the ABM group to capitalize on the sudden market change and recuperate the potential income loss as their earlier mannequin not served a market want.

Like Auth0, Caroo took an incremental strategy:

“When you find yourself launching ABM from nothing, you need to be methodical to be sure to don’t miss something. I deliberate out a four-phase strategy to get all the things up and working.” – Torrey Dye, Director of Account-Primarily based Advertising and marketing [via Terminus]

Within the third section (the primary two concerned planning, documentation, and gaining stakeholder buy-in), Caroo constructed a collection of distinctive microsites that may be used to focus on particular verticals and product use instances.

Screenshot of Caroo Homepage

This strategy was useful for supporting the corporate’s present inbound strategy (the group engaged greater than 85% of their goal accounts), although Dye credit gross sales group visibility as a key driver behind Caroo’s ABM success: 

“If I might suggest something to somebody who’s making an attempt to implement ABM, it might be to create a stay dashboard in your CRM to your gross sales reps. Our gross sales group makes use of ours religiously.” – Dye

When launching a brand new product, account-based advertising and marketing has two robust playing cards to play.

It may be used to draw new accounts, nevertheless it’s additionally a robust strategy to upsell and improve income from present accounts.

First, decide which present accounts your group can promote into. Upselling present prospects is simpler and less expensive than searching down new ones, so that is the plain place to start out.

For instance, Pipedrive, a gross sales CRM, launched a brand new add-on product known as Campaigns.

Screenshot of Pipedrive new product called Campaigns

Let’s say the platform’s advertising and marketing and gross sales groups determined to take an ABM strategy. 

Earlier than focusing on new prospects for this product, Pipedrive would establish which of its present accounts may gain advantage from an e-mail advertising and marketing marketing campaign platform. 

They may establish from their owned information those that are at present integrating their Pipedrive account with e-mail purchasers like lemlist, Klenty, or PersistIQ

Pipedrive’s add-ons value a median of $35 per firm, monthly. If simply 10% of their 100,000 existing customers convert, that’s a further $350k in MRR with out closing a single new account. 

When utilizing ABM to assist a brand new product launch or rebrand, take an analogous strategy to Caroo:

  • Design a phased strategy that focuses closely on planning and documentation;
  • Use customized content material to focus on particular verticals;
  • Be certain gross sales reps have visibility over all advertising and marketing actions.

7. How Workfront leveraged ZoomInfo’s B2B database to develop gross sales pipeline 90% YoY

Account-based advertising and marketing and promoting approaches have to be extremely customized, however personalization can solely work when you’ve got the appropriate information.

Take Workfront, an enterprise-facing on-line work administration software program, now a part of the Adobe Experience Cloud.

Earlier than partnering with ZoomInfo, a income intelligence platform, Workfront’s greatest hurdle to an efficient ABM program was an outdated, error-filled database.

“My groups have been shedding method an excessive amount of time on calling the fallacious contacts. We had a knowledge downside. The accuracy of our direct-dial telephone numbers was dwindling quick, and my group complained about not having anybody to name. One thing needed to give.” – Justin Hiatt, Vice President of Digital Gross sales at Workfront [via ZoomInfo]

ZoomInfo’s SalesOS, a collection of prospecting and account intelligence options, and MarketingOS, a conversion-focused ABM platform, solved this information subject by matching their 50M+ direct-dial telephone numbers and 129M+ verified e-mail addresses with Workfront’s record of key accounts.

“We greater than doubled our exercise; and our effectivity skyrocketed. Since then, we’ve grown our pipeline over 90% per 12 months.” – Hiatt

When designing your individual ABM outreach sequence, use account intelligence and information enrichment instruments like this to enhance your capacity to focus on key decision-makers.

For instance, when conducting account analysis on LinkedIn, ZoomInfo’s ReachOut extension for Google Chrome can pull further info on KDMs you’ve recognized, resembling their e-mail, telephone, and account demographics like firm dimension.

Screenshot of LinkedIn Search using ZoomInfor ReachOut Google Chrome Extension

When you have been focusing on ZoomInfo as a key account, then you possibly can use the info to ship a customized e-mail to their product launch supervisor. In your e-mail, you possibly can embrace a CTA that hyperlinks to a touchdown web page constructed for mid-market accounts.

Use information enrichment instruments to assemble detailed info on prospects earlier than making an attempt to design customized content material or outreach messaging.


With no complete understanding of account-based advertising and marketing rules, methods, and ways, a change to ABM will most likely fail.

Whereas many income leaders disagree on the true definition of ABM, take inspiration from examples like these we’ve mentioned to construct your individual technique and drive income progress.

To begin touchdown greater accounts:

  • Use a multi-channel strategy to enhance ABM efficacy;
  • Unite gross sales and advertising and marketing utilizing a single funnel;
  • Take personalization past utilizing a prospect’s identify in content material;
  • Design a structured, methodical plan to roll out ABM;
  • Use dynamic content material to assist an inbound advertising and marketing technique;
  • When launching a brand new product, use ABM to promote into present accounts first;
  • Leverage information enrichment and intelligence instruments to achieve the appropriate particular person each time.

Uncover how these highly effective ABM ways can drive product advertising and marketing success in CXL’s Account-Primarily based Advertising and marketing course.

The put up 7 Account-Primarily based Advertising and marketing Examples and Classes appeared first on CXL.

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